CuStomer care

CUSTOMER CARE & POLICIES

Thanks for choosing Nirie Floral! We care deeply about your experience, and we’ve put together a few simple notes to make ordering with us feel smooth and effortless. Here’s what to know before you order:

ABOUT OUR FLOWERS

Every arrangement is designed using the freshest flowers available. To ensure the best quality and composition, we don’t offer specific color or flower requests. This approach allows us to work with what’s in season and create pieces that reflect our studio’s signature style.

Important: Flowers are living and perishable. We guarantee freshness at delivery, but once they’re in your care, natural wilting isn’t something we can refund. Care instructions are included with every order to help them last!

GIFT ITEMS

All non-floral products (candles, cards, etc.) are final sale once shipped, unless they arrive damaged. If something’s wrong, just email us within 48 hours with photos and we’ll make it right.

DELIVERY

Delivery Window: Tuesday–Friday, 10am–5pm

Notice Required: Please place orders at least 48 hours in advance. For last-minute needs, reach out, if we can accommodate a rush, we will.

If no one’s home, we’ll tuck your flowers somewhere safe (out of sun and weather), snap a photo, and text the recipient. If you’d like us to leave them with a neighbor instead, just let us know, but we can’t be responsible if they don’t make it to the recipient.

When we can’t deliver: Sometimes we run into locked gates, wrong addresses, loose dogs, or unsafe conditions. In these cases, if we can’t complete delivery safely, arrangements return to the studio for a rescheduled delivery. A second delivery fee applies

Wrong address? If you give us an incorrect address, we can’t offer refunds, but we’re happy to redeliver for an additional delivery fee.

SHIPPING (For Non-Floral Items)

We ship via USPS Priority (usually 3-5 business days). Please double-check your address at checkout. We can’t control what happens once it’s in the mail carrier’s hands.

Lost or stolen packages: If tracking says “delivered” but you don’t have it, contact us right away. We’ll investigate with USPS, but unfortunately can’t guarantee recovery or refunds for carrier issues.

Damaged in transit? Email us within 48 hours with photos. We’ll work with you on a solution.

CANCELLATIONS & REFUNDS

Once we begin processing or designing your order, all sales are final.

Because each arrangement is made to order and perishable, we’re unable to offer refunds, cancellations, or changes.

Fresh flowers can’t be returned, but gift items may be returned within 30 days if unused and damaged.

Thank you for understanding, we put great care into every arrangement.

WEATHER & EMERGENCIES

Severe weather, emergencies, or circumstances outside our control may shift delivery timelines. If this happens, we’ll communicate promptly and reschedule. Refunds aren’t available due to weather, but we always ensure you’re taken care of.

PRIVACY

Your info is safe with us. We only use it to fulfill your order, never sold or shared.

QUESTIONS?

Reach us at studio@niriefloral.com. We’re here to help and truly appreciate your support of our small business:)